Email support process
Request, verify, and confirm removal
- 1
Find the TV Device ID and email support
On your Android TV, open tvusage → About, below Settings on the Home screen. Note the unique TV Device ID.
Include your registered email address and that TV Device ID in the request, using the subject below. A reason is optional.
- 2
Verify your identity
Codeseed support sends a confirmation email within five business days to verify your identity and confirm the device-removal request.
- 3
Removal and final confirmation
Removal may take up to five business days after verification. Support emails final confirmation when that TV is removed from your Remote account. Only the TV Device ID in your request is affected; your account remains.